Please review these terms carefully before using our services or website.
These Terms of Service ("Terms") constitute a binding legal agreement between you ("Client," "you," or "your") and DEMPco Ltd ("Company," "we," "us," or "our"). By accessing our website, requesting a quote, receiving our services, or engaging with any of our materials, you agree to be bound by these Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and DEMPco Ltd regarding your use of our website and services. Any prior negotiations, understandings, or agreements are superseded by this document.
If you do not agree to these Terms, you must not use our website or request our services. Continued use of our website or acceptance of our services constitutes your acceptance of these Terms in their entirety.
DEMPco Ltd provides professional plastering services, including but not limited to:
The specific scope of work will be discussed prior to the accepted quote or project agreement. Any work outside the agreed scope may be subject to additional charges. We reserve the right to modify services based on site conditions, structural issues, or unforeseen complications discovered during work.
All work is performed to industry standards and good trade practice in accordance with British Standards (BS 5492:2011 and BS 8481:2015). However, the final appearance may vary based on substrate condition, environmental factors, and material limitations.
Quotes generated by our online calculator are automated estimates provided for general guidance only. They are based solely on the information entered and do not account for site conditions, access restrictions, material variations, unforeseen complications, or other factors that may affect the final cost.
These estimates do not constitute a formal offer and are not legally binding. No contract shall exist unless and until a written quotation has been issued following site inspection and formally accepted by both parties.
By using this calculator, you acknowledge that estimates may vary from the final quoted price. We accept no liability for any loss arising from reliance on an online estimate, to the fullest extent permitted by UK law.
All quotes provided by DEMPco Ltd are valid for 30 days from the date of issuance unless otherwise stated. Quotes are estimates based on information provided and site inspections; actual costs may vary if conditions differ from the assessment.
Invoices are due as specified. Late payments may result in:
Material costs may fluctuate. If a significant delay occurs (more than 8 weeks) between quote acceptance and project start, we reserve the right to adjust pricing to reflect current material costs.
Our online quote calculator provides an automated estimate for informational purposes only. These figures are based on standard assumptions and do not constitute a binding quote. Actual project costs may differ based on various factors, e.g.:
Formal written quotes are provided following an on-site consultation or detailed project discussion. These quotes are based on:
If you wish to modify the scope of work after accepting a quote, we will provide an updated quote reflecting the changes. The original quote remains void upon acceptance of a revised quote.
Upon deposit payment, a project start date will be scheduled based on:
For project completion, you agree to provide:
If access is not available on the scheduled date or conditions prevent work:
To the fullest extent permitted by law, DEMPco Ltd excludes liability for:
We are not liable for:
While we take care to protect your property, we are not responsible for:
We carry public liability insurance. For claims within the scope of this insurance, claims should be made in writing within 30 days of the incident.
DEMPco Ltd warrants that all work will be performed in a professional and workmanlike manner in accordance with industry standards. If defects are discovered in our workmanship within 14-days of project completion, we will repair them at no additional charge.
Materials used are warranted against manufacturing defects per manufacturer specifications. This does not cover improper application or use of incorrect substrates.
To claim warranty work:
| Cancellation Timeline | Refund/Charge |
|---|---|
| More than 30 days before project start | Full refund of deposit |
| 15-30 days before project start | 50% refund of deposit; 50% retained as administrative fee |
| Less than 15 days before project start | Deposit retained (cannot be refunded) |
| After work has commenced | Payment due for all completed work plus materials + 20% penalty |
You have the right to cancel and receive a refund under the following conditions:
Once work has begun, no refunds are available. Payment for completed work is due in full. Partial refunds may be negotiated if the project is abandoned with significant work remaining incomplete.
If you wish to temporarily pause a project (not cancel), contact us to discuss options. Suspension fees may apply for project hold periods exceeding 30 days.
You agree to provide accurate information including:
Before our arrival, you are responsible for:
You are responsible for:
To ensure smooth project completion:
If you fail to meet these responsibilities and it results in additional costs, delays, or damage, you agree to reimburse DEMPco Ltd for any expenses incurred.
All content on our website, including text, graphics, logos, images, videos, and designs, are the property of DEMPco Ltd or are used with permission. You may not reproduce, modify, or redistribute this content without explicit written permission.
We retain permission to photograph your completed project for:
You can opt out of this by requesting anonymity or photo exclusion in writing.
You retain ownership of any content you provide (project descriptions, specifications). By providing this information, you grant DEMPco Ltd a non-exclusive license to use it for service delivery and improvement purposes.
You agree not to:
If a dispute arises, we encourage you to contact us first to discuss the issue. Most disputes can be resolved through open communication:
If informal resolution fails, you can submit a formal complaint in writing, including:
We will investigate and respond with a resolution within 14 days of receiving a formal complaint.
If the dispute remains unresolved, either party may propose mediation through a neutral third party before pursuing legal action.
Any legal disputes are subject to:
DEMPco Ltd reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
It is your responsibility to review these Terms periodically. Continued use of our website or services after changes have been made constitutes your acceptance of the modified Terms.
For significant changes, we will attempt to notify you by email (if we have your email address) or through a prominent notice on our website.
For projects already underway, the Terms in effect when the project began will apply unless otherwise agreed in writing.
If you have questions about these Terms of Service or need assistance, please contact us:
đ§ Email:
hello@dempco.com
đ Phone:
07708 800330
â° Available: Monday - Friday, 8:00 AM - 5:00 PM
By the continued use of this website, Booking our services, signing a service agreement, or proceeding with work on your project, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.